This guide includes
Product steps, setup guidance, and a final check
You will work in
Scheduling
Prepare
Before you start
Check your access
Make sure you can open the Scheduling area and edit the records used in this guide. If an action is missing, ask an account administrator to review your role.
In the product
Do this in Arcova
- 1
Review the pattern
Go to Scheduling, Analytics, then Attendance. Set the date range and site filters, and review No Show, call-off, and late clock-in trends.
- 2
Open the affected officer
Use the attendance result to open the officer record and confirm that contact details, availability, and assignment information are current.
- 3
Handle an active no-show
In Command Center, open the shift, select Report Call-Off, and choose No Show so the coverage gap is recorded correctly.
- 4
Replace the coverage
Select Assign Guard or open Available Bench, choose an eligible replacement, and confirm the assignment.
- 5
Check the trend again
Return to Attendance after follow-up to confirm whether the officer or site continues to generate no-show warnings.
Recommended setup
Identify high-risk shift patterns
- 1
Segment no-show rates by post, shift window, and site.
- 2
Separate chronic attendance patterns from one-off events.
- 3
Use data to prioritize prevention focus, not blanket policy.
Recommended setup
Tighten confirmation and readiness workflow
- 1
Run pre-shift confirmations for high-risk posts.
- 2
Block assignments when readiness criteria are incomplete.
- 3
Use backup assignment pools for critical windows.
Recommended setup
Escalate and coach consistently
- 1
Define escalation thresholds for repeat no-shows.
- 2
Capture attendance actions in employee records.
- 3
Review policy outcomes monthly with operations leadership.
Final check
You are done when
Reminder, escalation, and follow-up responsibilities are clear, and supervisors know which attendance warning requires action.
Something does not match what you see?
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