Product tour
One shift, from schedule cell to invoice.
Follow a single Friday overnight post through every record it produces. Seven stops, real Arcova screens, no login and nothing to install.
SCH-4821Post 14 · Fri 18:00–02:00
Illustrative record. The screens are real Arcova screens; the shift is an example so the whole chain can be followed end to end.
SCH-4821
1/7
15:40 · stop 1
The shift exists before anyone is assigned to it.
Coverage is built against the client’s contract rather than a blank calendar. The post, the hours, and the qualification the site requires belong to the cell itself — so the assignment is made with the constraints in view instead of corrected afterwards.
Replaces Coverage spreadsheets, a separate availability list, and the call-around phone tree.
Who it helps, and what a client can verify
- Who it helps
- Schedulers, dispatchers, and operations leaders.
- What happens automatically
- Conflict and qualification context is surfaced inside the staffing workflow, before the shift confirms.
- What a client can verify
- The service commitment and the coverage assigned against it.
17:12 · stop 2
The officer sees the shift you scheduled — not a message about it.
Arcova Field carries the assignment with its site, post, and shift detail attached. When the schedule changes, the officer is looking at the change, so there is no current-version question at the gate.
Arcova Field is the iPhone app security officers use to view shifts, clock in, and complete reports.
Replaces Scattered texts, printed post orders, and reconciling which roster is the latest one.
Who it helps, and what a client can verify
- Who it helps
- Guards, patrol officers, and field supervisors.
- What happens automatically
- Schedule changes reach the assigned officer through the app they already use for the shift.
- What a client can verify
- The assignment the officer accepted, and when they accepted it.
17:58 · stop 3
Clock-in is a location, not a claim.
The officer clocks in from the post. The time entry is created against this shift with its location record attached, so the account of when the work started is produced by the work — not reconstructed from memory the following week.
Replaces Paper timesheets, and start times rebuilt from a phone call days later.
Who it helps, and what a client can verify
- Who it helps
- Supervisors, payroll reviewers, and anyone who has to defend an hour.
- What happens automatically
- The clock event opens a time entry on the shift and carries its GPS record with it.
- What a client can verify
- That the shift was covered, from where, and starting when.
22:40 · stop 4
The night writes itself onto the same record.
An incident report, a photo, a message to the supervisor — each one attaches to the shift it happened on. Nothing gets filed somewhere else, which is the only reason it can still be found in March.
Replaces Email attachments, a shared drive, and reports that lose the shift they came from.
Who it helps, and what a client can verify
- Who it helps
- Supervisors, command teams, and account managers.
- What happens automatically
- Reports, photos, and conversations are stored against the guard and shift that produced them.
- What a client can verify
- The activity, incidents, and documentation recorded during the shift.
Arcova messaging workspace showing a shift conversation between a supervisor and the field
02:04 · stop 5
The variance surfaces here, not in a payroll dispute.
Clock-out lands at 02:04 on an 02:00 post: 8.10 hours gross, 0.20 recorded as break. The four minutes do not quietly vanish into a rounded number — the entry reaches a review queue carrying the shift, the location record, and the reason. A supervisor approves 7.90 hours, once, and that figure is the one every downstream record uses.
Replaces Silent rounding, and a payroll clerk chasing a four-minute discrepancy nine days later.
Who it helps, and what a client can verify
- Who it helps
- Supervisors, payroll reviewers, and finance leaders.
- What happens automatically
- Time entries that need attention are routed into a review queue with their supporting record intact.
- What a client can verify
- The approved hours behind every downstream figure.
09:15 · stop 6
Approved once. Priced once. Paid once.
The rate that prices this shift was decided when the work was set up, not negotiated at invoice time. The same approved 7.90 hours produces the invoice line and the payroll entry — so what the client is billed and what the officer is paid cannot disagree about the hours.
Replaces Re-keying approved work into a billing sheet, then a payroll sheet, then reconciling the two.
Who it helps, and what a client can verify
- Who it helps
- Billing teams, payroll reviewers, and owners.
- What happens automatically
- Approved time becomes invoice lines and payroll entries without a CSV round trip.
- What a client can verify
- The rate context behind each client-facing billing record.
Stop 7
The client can check the work without calling you.
Authorized client users get a branded place to review the records you have chosen to expose for their account, within the scope agreed in their contract. The proof of service is the record itself — not a summary someone wrote about it afterwards.
Replaces Status emails, re-sent attachments, and “can you send last month’s reports again?”
Who it helps, and what a client can verify
- Who it helps
- Account managers, clients, and service-review teams.
- What happens automatically
- Approved account records become available through the configured client experience.
- What a client can verify
- Schedules, incidents, documents, invoices, and service evidence within the agreed portal scope.
That is the whole record, and nobody retyped a thing.
Every identifier below was produced by the work itself: the shift was built, the officer clocked in, the night was logged, one supervisor approved one number, and billing and payroll both used that same number.
15:40 · 01
SCH-4821
Shift cell created
17:12 · 02
ACK 17:12
Assignment acknowledged
17:58 · 03
CLK-17:58
Clock-in · GPS verified
22:40 · 04
RPT-3310
Incident report attached
02:04 · 05
7.90 h
Approved time · variance cleared
09:15 · 06
INV-9914 · PAY-220
Invoice line and payout
07
IN SCOPE
Visible to the client
YOUR TURN
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