Platform · Messaging
Keep your team’s work messages in one place.
Send direct messages, group updates, and company announcements. See replies and read receipts without searching through personal text threads.
The messaging gaps that cost you coverage
Guards are on WhatsApp. Supervisors are texting. Dispatch is emailing. Nobody has one place to communicate — and there is no audit trail when something goes wrong.
Critical updates die in personal text threads
A supervisor texts a shift change to a personal phone. The guard misses it, coverage slips, and there is no shared record of delivery or read status.
Broadcasts require manual distribution
Policy updates go out as group texts and email lists. New hires get skipped. Nobody can prove who received the message.
HR and legal have no reviewable trail
Investigations reference messages on personal phones. You cannot verify, preserve, or produce them — so the review stalls.
How it works
From dispatch to field on one channel
Direct threads, group channels, and broadcasts share delivery, read receipts, and access history.
- 1
Message the people on the shift
One-to-one conversations between employees, managers, and client portal users — with push fallback when someone is offline.
- 2
Keep site and team channels in-app
Admin-created groups for sites, teams, or projects with role-based participant control.
- 3
Broadcast by priority and audience
Send an announcement to the whole company or one location at standard, urgent, or emergency priority — and see exactly who it reached.
- 4
Grant message access through a formal request
HR or legal requests history with a reason and a date range. Access is time-limited and every view is logged, so message history opens up without becoming a free-for-all.
Messages tied to the work they change
Communication stays with the shift, incident, or account it changed—not in a side channel you cannot produce later.
Dispatch threads with attachments
Field updates and photos stay in the same conversation supervisors already use for coverage.
Priority broadcasts that reach the right sites
Target company-wide or location-specific audiences without rebuilding recipient lists by hand.
Scoped, expiring access for investigations
Formal requests, approval, and auto-expiring grants keep privacy intact while HR and legal get what they need.
Keep the decision with the conversation.
What changes when shift updates, broadcasts, and investigations share one auditable channel.
Shift updates
Before
Personal texts with no read receipt and no shared delivery record.
With Arcova
In-app delivery with read receipts and push fallback for offline guards.
Broadcast updates
Before
Group texts and emails that skip new hires and leave no delivery proof.
With Arcova
One broadcast reaches everyone it should — including last week's new hires — with a record of who it went to.
Incident communication
Before
Phone relays and email chains that lose detail at every handoff.
With Arcova
Direct threads with attachments and preserved conversation history.
HR investigation
Before
Messages on personal phones that cannot be verified or produced.
With Arcova
Formal access request, expiring grant, and a full access audit trail.
Messaging connects to where work happens
Communication stays wired into scheduling, dispatch, the guard app, and client support.
Scheduling
Message guards from the schedule during assignments and call-off recovery.
Operations & Dispatch
Field updates and incident follow-up stay in the same real-time channel.
Guard App
Guards receive and reply in the same app they work shifts from, with push notifications.
Client Portal
Client support conversations stay in-platform instead of email chains.
Included in your Arcova software plan
Standard modules are included in your software plan. Pricing follows active field team size.
- Direct messages, group channels, and broadcasts
- Read receipts and a formal access trail
- No extra per-seat fee
Setup is quoted separately.
See plans and pricingShow us an update your team needs to send.
We will show how to reach the right guards, check read receipts, and follow up.