Platform · Clients & Sites
Show the client what happened on their property.
Arcova keeps clients, sites, and contracts together, then gives authorized users a branded portal for schedules, incidents, invoices, and documents.
Operating record
Prices this link
Shift cell
Clock-in
Time entry
Invoice line
Payout
Site, contract, and rate card decide what the approved shift is worth.
See the whole chainThe visibility gap that costs you contracts
Clients expect a clear service record during reviews and renewals. When that record lives in email and spreadsheets, your team becomes the middleman.
Clients can't see what's happening on site
They don't know who's posted, whether patrols ran, or if an incident closed — so they call ops for answers the portal should show.
Reporting is assembled by hand
Ops pulls activity from separate systems. By the time the client sees the packet, the information is already stale.
Invoice disputes drag on
When a client questions a line item, finance digs through timesheets and email to reconstruct the charge.
How it works
From site record to client self-service
Organize clients and sites internally, then give authorized users the views they need — executive, organization, or site.
- 1
Keep clients, sites, and contracts in one record
Contacts, posts, rates, and service history live together so scheduling and billing inherit the same terms.
- 2
Open the right portal tier
Executive, organization, and site access each show the coverage, documents, and billing context that role needs.
- 3
Review live site activity
Authorized users see schedules, attendance context, and recent activity for the properties they manage.
- 4
View and pay invoices online
Line items stay tied to approved work so disputes start from the source record, not a PDF guess.
- 5
Message the security team in-platform
Support threads stay with the client relationship instead of disappearing into email or voicemail.
One account view for the office and the client
Internal client management and the branded portal use the same account and service history.
Client organizations and multi-site structure
Contacts, service history, contract terms, and billing preferences stay on one organization record.
Sites, posts, and requirements
Each site carries post requirements, authorized guards, rates, and compliance rules used at scheduling time.
Branded portal for proposals and renewals
When included in scope, show prospects how authorized users review schedules, incidents, invoices, and documents under your brand.
Give clients answers without rebuilding the week.
What changes when client visibility, reporting, and billing share one portal record.
Client visibility
Before
Email or call ops to ask what happened last night.
With Arcova
Self-service portal with schedules, incidents, and documents.
Reporting
Before
Manual PDF assembly from multiple systems.
With Arcova
Automated report subscriptions delivered on schedule.
Invoice access
Before
Client waits for an emailed PDF and disputes by email.
With Arcova
View, pay, and track invoices online with line-item detail.
RFP differentiator
Before
No client-facing technology to demonstrate.
With Arcova
Show a branded portal and its service record during the proposal.
Client management feeds related workflows
Client and site records connect scheduling, billing, operations, and compliance.
Show clients the service record behind the work.
Use one multi-site account to compare the internal record with exactly what the client is allowed to see.