Add-on · Operations
Keep dispatch, incidents, and patrols on one board.
Arcova Operations gives supervisors a shared record for assignment, response status, incident ownership, and checkpoint-backed patrols — so field activity is reviewable before the client asks.
Operating record
Attaches here
Shift cell
Clock-in
Time entry
Invoice line
Payout
Dispatch status, incidents, and checkpoint-backed patrols attach to the shift they happened on.
See the whole chainWhere field control breaks under load
When dispatch, incidents, and patrols live in radio chatter and side channels, supervisors lose the record before the client asks for it.
Dispatches leave no shared trail
A call drops between radio traffic and memory. There is no assignment, response time, or resolution anyone can review later.
Incident detail disappears at shift change
Notes in email, paper forms, or group chat cannot be reviewed, escalated, or audited once the next crew takes the post.
Patrol completion is taken on faith
Without checkpoint evidence, missed stops surface in client review — not while the tour is still running.
How it works
From call received to resolution on record
One operations loop: log the call, assign the unit, track response, then close with structured documentation.
- 1
Log the call with context
Priority, location, and caller detail land when the call arrives — not reconstructed after the board clears.
- 2
Assign from available units
Pick by availability, role, and proximity from one screen instead of switching tools to find who is free.
- 3
Track response against SLA
Unit status updates as the response moves. Supervisors can intervene before a slow answer becomes a client complaint.
- 4
Close with a structured report
Officers document actions, evidence, and outcome before the dispatch clears — so the handoff is the record, not a verbal brief.
What supervisors review on the board
Dispatch status, incident ownership, and patrol evidence stay on one reviewable record.
Incident states with owners
Draft → submitted → reviewed → closed, with ownership and timestamps at each step so nothing sits in an ambiguous middle state.
Evidence tied to the report
Photo, video, and document attachments stay on the incident record — not floating in email or a shared drive.
Checkpoint-backed patrol tours
QR and NFC scans create time-stamped stops. Missed checkpoints alert supervisors during the tour, and completion summaries are ready for client reporting.
Same field moments. Clearer accountability.
What changes when dispatch, incidents, and patrols share one record.
Dispatch
Before
Radio calls and texts with no shared record of who was assigned, when they responded, or how it closed.
With Arcova
Every dispatch carries unit assignment, status changes, response timing, and resolution before it clears the board.
Incidents
Before
Paper forms, email threads, and chat messages that vanish at shift change.
With Arcova
Structured reports with review states, evidence attachments, and ownership from draft to closed.
Patrols
Before
Officers self-report completion. Missed stops show up in client review.
With Arcova
Checkpoint scans and missed-stop alerts keep verification on the tour record while the shift is still live.
Handoffs
Before
Open work transfers verbally. The next crew rebuilds context from memory.
With Arcova
Open incidents and active patrols transfer with a documented owner and timestamp.
Operations feeds the rest of the platform
Field activity stays matched to the same records that drive scheduling, billing, clients, and compliance.
Scheduling
Shift coverage and post assignments inform who is available to dispatch.
Billing
Billable response and service activity can draw from the same approved incident history.
Client Portal
Authorized clients can review incident and patrol status without calling the desk.
Compliance
Incident history and evidence chains feed audit and review workflows.
See dispatch, incidents, and patrols on one record.
Walk a typical shift — call intake, response, incident close, and checkpoint tours — through Arcova before you change process.