A missed dispatch or lost incident report costs you the client.
Your supervisors are juggling radio calls, text chains, and paper reports. Arcova Operations gives them one screen for dispatch, incidents, and patrol verification — so nothing gets lost between shift change and client report.
Response accountability:Real-time·Incident audit trail:Complete·Checkpoint verification:GPS-backed
What changes with Arcova Operations
The difference between reactive damage control and proactive operations management.
Dispatch accountability
Before
Radio calls and texts with no record of who was assigned, when they responded, or whether they resolved it.
With Arcova
Every dispatch logged with unit assignment, status changes, response time, and resolution documented before the call clears.
Incident documentation
Before
Paper forms, email threads, and group chat messages that get lost at shift change and cannot be reviewed or audited.
With Arcova
Structured reports with enforced review states, evidence attachments, and full ownership history from draft to closed.
Patrol verification
Before
Officers self-report patrol completion. Missed checkpoints are discovered at client review, not during the shift.
With Arcova
GPS-verified checkpoint scans with real-time missed stop alerts. Completion reports ready before the client asks.
Field visibility
Before
Supervisors rely on radio check-ins to know what is happening. Gaps in communication mean gaps in awareness.
With Arcova
Mobile status and report updates give command a live view of field activity without requiring a check-in for every action.
The chaos that costs you clients
A missed dispatch or lost incident report does not just create internal confusion. It erodes client trust — and gives them a reason to find another provider.
Missed dispatches with no paper trail
DispatchWhen a call gets dropped between radio chatter and someone's memory, there is no record it ever happened. Clients notice before you do.
Lost incident reports
DocumentationIncident details living in email threads, paper forms, or group chats cannot be reviewed, escalated, or audited. They disappear at shift change.
Unverified patrols
VerificationWithout GPS-backed checkpoint data, patrol completion is taken on faith. One missed stop at the wrong moment becomes a liability conversation.
From call received to resolution documented
Four steps. Every dispatch follows the same path so nothing falls through the cracks when calls stack up.
Receive call
Incoming calls are logged with priority, location, and caller context the moment they arrive — not reconstructed after the fact.
Assign unit
Assign by availability, role, and proximity from a single screen. No switching between tools to see who is free.
Track response
Unit status updates in real time. SLA timers are visible so supervisors can intervene before a breach becomes a client complaint.
Document resolution
Officers close the dispatch with a structured report. Evidence, actions taken, and outcome are captured before the call clears the board.
Every action documented, every handoff tracked
Incident reports follow a defined state progression. Nothing moves to the next stage without the right owner signing off.
Review-state progression
Every incident moves through draft, submitted, reviewed, and closed states with enforced ownership at each step. Nothing lingers in an ambiguous middle state, and every status change is time-stamped with the responsible officer or supervisor.
Evidence chain
Photo, video, and document attachments are tied to the report record — not floating in email or a shared drive.
Shift handoffs
Open incidents and active patrols transfer ownership at shift change with a documented timestamp, not a verbal handoff.
Compliance integrity
The full event history — who did what, when — is preserved for legal review, client disputes, and regulatory audits.
Prove your guards are where they're supposed to be
Patrol verification moves from self-reported to system-verified. Checkpoints, missed stops, and completion rates are available before client review.
Checkpoint scanning
QR and NFC checkpoint scans create a time-stamped record at each stop. GPS coordinates confirm location independently of the scan itself.
Missed stop alerts
Supervisors are notified immediately when a checkpoint is skipped or a patrol falls behind schedule — not at the end of a shift.
Patrol completion reports
Every tour generates a completion summary with checkpoint timing, coverage percentage, and any deviations for client-facing reporting.
Connected system
Operations data flows across your platform
Dispatch, incidents, and patrol records connect to scheduling, billing, client visibility, and compliance automatically.
Scheduling
Guard assignments and shift coverage feed directly into dispatch unit selection.
Billing
Incident response hours and billable dispatch time flow into client invoices without manual entry.
Client Portal
Clients see real-time incident status and patrol completion without calling your supervisors.
Compliance
Incident records, evidence chains, and audit trails feed the compliance module automatically.
Transparent module pricing
$0.75/employee/mo
Scales with your team. Only pay for the employees using the platform.
- Dispatch board with priority and SLA tracking
- Structured incident workflows with review states
- GPS checkpoint verification for patrol tours
- Mobile status and report updates for field officers
- Audit-friendly event and ownership history
- Pricing scales automatically as you add or remove employees
See your dispatch board and patrol system live.
Walk us through a typical shift. We'll show you how Arcova tracks every dispatch, incident, and patrol checkpoint.